AS OF APRIL 26th, ALL SHIPMENTS WILL REQUIRE AN ADULT (21+) SIGNATURE ON DELIVERY AS MANDATED BY THE FEDERAL PACT ACT. The $5.99 fee assessed by the carrier for adult signature will be shown at checkout and is required for all orders.
YOUR ADDRESS & TELEPHONE NUMBER MUST BE UPDATED AND CORRECT IN YOUR ACCOUNT PROFILE. ORDERS WITHOUT CORRECT PHONE NUMBERS WILL CAUSE DELAY AND POSSIBLY PREVENT DELIVERY.
DirectVapor offers FREE Shipping for orders totaling $65 or more, before taxes and fees. The $5.99 adult signature fee will apply to all orders, including those that qualify for free shipping.
As a result of the PACT ACT, it is expected that USPS will soon announce it will no longer offer shipping for vapor products, liquids or accessories. FEDEX, UPS & DHL have instituted similar restrictions.
DirectVapor will continue to ship the majority of orders using USPS until these restrictions are announced. At that time, DirectVapor will use an extensive network of carriers for all orders, which will allows us to ship to a majority of localities in the USA. Customers can verify that their Zip code is included in the coverage area by entering the Zip code in the verification tool located on the DirectVapor homepage. Additional covered zip codes are being added frequently. This carrier network is unable to delivery to international addresses, P.O. Boxes, military instillations, Puerto Rico or Guam at this time.
Shipments not sent via USPS are managed by One Live Parcel X or 5-Strings Solutions. Order tracking information can be found in your DirectVapor account dashboard or through the carriers directly. Once an order is processed, DirectVapor is unable to make any changes or modifications to the delivery address. Please contact the carrier directly for any delivery issues or if an adult (21+) signature will be unavailable at your location on your scheduled delivery day.
United States Postal Service (USPS) - 1 (800) 275-8777
OneLive Parcel X Tracking (OLX) - Customer Service: [email protected] / (800) ###-####
5-Strings Solutions Tracking (5ST) – Customer Service: (877) 528-3676.
Additionally, you will receive email notification at these points through the delivery process: Shipment Confirmation; Delivery Anticipation: 24-48 Hours before delivery; Missed Delivery: if an adult signature is not available at time of delivery, and Delivery Confirmation once your shipment has been delivered. If the carrier is unable to obtain an adult (21+) signature on the first delivery attempt, delivery will be rescheduled for a 2nd attempt on a following business day. If delivery is unsuccessful on the 2nd attempt, your shipment will be held by the carrier for pickup. Please contact the carrier directly. If you do not contact the carrier to make arrangements following the 2nd attempt, your order will be returned to DirectVapor and will not be available for redelivery.
All orders will incur 24-48 hours processing time in addition to the shipping times. Orders placed after 12noon ET will be processed the following business day. Shipping times will vary from 3-7 business days depending on delivery location. Express or priority delivery is unavailable at this time. Please know that delays experienced by the carriers for reasons of shipping volume, inclement weather or other impendents is the burden of carrier and beyond the control of DirectVapor – every effort will be made to expedite your delivery as fast as possible.
If your shipment is not delivered within 10 business days from the time it was placed, please check the tracking information or contact the carrier directly. If you are unable to resolve your issue with the carrier, you may submit an inquiry via our Shipping Agent.
You agree that any delivery confirmation provided by the carrier is deemed sufficient as proof of delivery to you as the credit card holder responsible for this transaction. In the event a return is required, please know that all shipping fees, including the adult signature fee, are non-refundable.
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