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FAQs

DIRECTVAPOR FAQ

Got Questions? We got answers! Here are the most common questions you lovely people send our way!

Anyone of legal smoking age; 18 and over in most places. 19 if you’re in Alabama, Alaska, New York, New Jersey, & Utah.

Yes, absolutely. We take a great many measures of advanced proportions to secure the safety of transactions in regards to protecting your information. All data, including your personal info and credit card info is processed via PCI secured servers, using 128 - bit encryption technology. Equating to security protocol that provides the safety of 128 times more protection than if it were processed in a standard transaction, such as in a retail store or restaurant, where encryption is not the norm. Suffice it to say, we take your security very, very seriously. For more information, please check out our Privacy Policy here.

Yes! You have a period of 15-days, from the date of purchase to return items to us, so act fast. Please refer to our Terms & Conditions for further details.

For returns, a specific protocol needs to be followed and we must be contacted in order for you to receive an RMA number to authorize the return. Without this, your return will be void. Please refer to our Terms & Conditions for further details.

Yes, yes we do. All items are sold with a 60-Day warranty, with the exception of Clearance Items, tanks, clearomizers, cartomizers, atomizer heads, & E-liquids. Please refer to our Terms & Conditions for further details.

DIRECTVAPOR.com does not accept coupon codes during checkout. Discounts and Promos are sent via email, exclusively for our newsletter subscribers. They are activated immediately, so if you’re after DIRECTVAPOR discounts, sign up for our mailing list using the sign-up field on the footer of this website.

When your order ships, you will receive an email letting you know it’s on the move, and your tracking number will be included. If you created an account with us, you can login at any time to check the status of your order, and if it has shipped, your tracking number can be found there.

Depending of your shipping selection, shipping time is anywhere from 1 - 8 days. Shipping to Alaska or Hawaii can take up to 2 weeks. Please refer to our Customer Service page for further details.

Yes we do! However, it should be known that it can take anywhere between 7 - 45 days, depending on the country. Upon the customer’s request, we will ship just about anywhere, however we can’t take responsibility for lost packages, or those that are seized by customs. Please refer to our Customer Service page for further details.

Contact us ASAP at 1-844-90VAPOR! Due to our fast turnaround, the sooner, the better!

By Phone: 1-844-90VAPOR or by Email: are the best ways, however, we are always up for chatting over social media!

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