My Vagon stopped working properly two days before its warranty expired. My previous Suorin battery had lasted 16 months, so this seemed off. When I emailed DV notice of the problem, at first Customer Service sent back a standard letter that pretty well refused any help. Four days later, when the Vagon died entirely, I called Customer Service. Amy was superb in handling this problem! She helped me get an immediate (only 2 days!) replacement, and emailed a registered mail instruction since I'm too disabled to drive, newly relocated, and lack transport. She was unflaggingly kind, professional, and amazingly efficient. I've skipped around four or five online vape stores, hitting the sales, but after this, I'm sold on Direct Vapor! Great products, great prices, and the best customer service ever! Thank you, Amy!

I purchased this for the sole purpose of stealth vaping and it has been better than expected!

Pros:
Pod has lasted me 2 weeks so far! “ I do have other mods and use this while at work so it’s not being used all the time”

Compact and light and can carry anywhere without noticing it’s there.

Hasn’t leaked on me yet even when outside in cold weather.

Light you can see that shows you how much battery is left by the color of the light.

Battery is long lasting for the compact size.

Cons:
Not a fan of the belt clip but it does serve its purpose if needed.

If your trying to quit smoking this would work wonderfully for you with the restricted air flow and the ability to run high nic! And if your just looking for a quick nic fix then this will work great for you as well! I vape 3mg in my mods and 50mg on the Vagon with no issues with the higher nic levels

So I have read reviews about people having pod issues, especially when the device is dropped. I can't say I've had the same issue (knock on wood) and I've dropped it on hard floor, once it was launched across the room. The device works great for me. The battery life seems to be pretty good. I can go out drinking two nights in a row and it'll last without charging in between. The draw of the device is my favorite part. I like a tighter draw, and imo it is tighter than the Drop, which is what I had before this model. I have owned quite a few salt nic devices, including the JUUL, Suorin has yet to fail me. The clip is a nice little feature, keeps me from digging into my pocket to grab the little device. Overall, five stars from me!

PROS:

- Has great throat hit. Flavor comes through very well.
- Never, ever, leaks nor spits juice back at you (looking at you SMOK Fit/Infinix)
- Pod has a great capacity, seems more than most others rated at 2 mL, also can be filled COMPLETELY without worrying about issues.
- Battery life is solid, the shape of the huge LED indicator is kind of a novelty, and may not be the liking to some on an aesthetic level, but three level indicators are great for keeping track of battery levels. It also charges quick enough.
- Used with care (no back to back to back to back hits constantly), the pod can easily last 7-8 refills before starting to show age.
- Chasis feels solid.

CONS:

- Pods take a while to soak in properly, and hitting too hard back to back to back to back while it's not soaked in properly initially may lead to bad taste that occasionally sneak up for the rest of the pod's life.
- Chasis is too heavy for most to hit it while holding it with lips and hands free.
- Chasis is two molds screwed in place, dropping it can cause a little bit of a split towards the pod insertion slot. Not a big issue, and doesn't seem to affect performance.
- New kit, availability of pods sucks.

Very good design, especially the clip for my pocket I like it a lot, I received it today and just two hours later when I opened the tank lid it went inside the tank and goodbye to my Sourin Vagon. I can not use it anymore until I receive the additional cartridges.


very careful when opening the lid of the tank, it sinks easily inside the cartridge

Now, to preface my review, I have only dropped my Vagon once, and that was from 2.5 feet onto a harder carpet/rug surface. I've dropped iphones from higher up with no damage.

Pros:
-The aesthetics are awesome, love the clip even if it's oriented in a manner to which would leave the wick dry if you don't have your pod filled to the brim with juice.
-Charges quickly, has pass-through charging so you can vape while it's charging (not recommended though especially if its hot where you are charging it)
-LED charging indicator is clear, and again, looks nice.

Cons:
-Build quality. My first Vagon, which I never dropped, had contact problems with the pod so it would misfire and we (me and the vape shop guy) determined that the pods are not sitting correctly, but never investigated why, which i found out with the second unit. I got a second unit, and dropped it once from less than 3 feet onto a RUG, and the same issue began happening again. I took a closer look into it, and notices that the seams along the sides of the device were coming apart, and not holding the pod in. It is definitely not a problem with the dropping of it, it is happening from constant removal and replacement of the pods. I have had to tape mine tightly to get pods to sit, which makes adding liquid kind of annoying.
-Pods are definitely hit or miss. A good amount of the genuine replacement pods I have used tend to have some weird plastic like taste with fruity juices, and others just taste burnt.
-Customer support. I emailed Suorin USA, and was basically told "sorry, we are only a distributor for Suorin, contact them"
Ok. So let me get this straight. You want me to contact a vape company in China, and expect them to care about my issue? No, they will not care. No, they will ignore it, release their next model, and move on. Its vape brand 101. There is no customer support from manufacturers in this industry. Only the actual sellers, (in this case the local vape shop) took care of me with a replacement of the first unit. I'm sure direct vapor would have helped me out too, as their customer service is excellent.

Overall, avoid Suorin pod devices. The air also had loose pod issues, and I'm sure the drop as well.