DIRECTVAPOR FAQ
Got Questions? We got answers! Here are the most common questions you lovely people send our way!
Anyone 21 and over!
Yes, absolutely. We take a great many measures of advanced proportions to secure the safety of transactions in regards to protecting your information. All data, including your personal info and credit card info is processed via PCI secured servers, using 128 - bit encryption technology. Equating to security protocol that provides the safety of 128 times more protection than if it were processed in a standard transaction, such as in a retail store or restaurant, where encryption is not the norm. Suffice it to say, we take your security very, very seriously. For more information, please check out our Privacy Policy here.
Yes! You have a period of 15-days, from the date of purchase to return items to us, so act fast. Please refer to our Terms & Conditions for further details.
For returns, a specific protocol needs to be followed and we must be contacted in order for you to receive an RMA number to authorize the return. Without this, your return will be void. Please refer to our Terms & Conditions for further details.
Yes, yes we do. All items are sold with a 60-Day warranty, with the exception of Clearance Items, tanks, clearomizers, cartomizers, atomizer heads, & E-liquids. Please refer to our Terms & Conditions for further details.
DIRECTVAPOR.com does not accept coupon codes during checkout. Discounts and Promos are sent via email, exclusively for our newsletter subscribers. They are activated immediately, so if you’re after DIRECTVAPOR discounts, sign up for our mailing list using the sign-up field on the footer of this website.
When your order ships, you will receive an email letting you know it’s on the move, and your tracking number will be included. If you created an account with us, you can login at any time to check the status of your order, and if it has shipped, your tracking number can be found there.
Depending of your shipping selection, shipping time is anywhere from 1 - 8 days. Shipping to Alaska or Hawaii can take up to 2 weeks. Please refer to our Customer Service page for further details.
Yes we do! However, it should be known that it can take anywhere between 7 - 45 days, depending on the country. Upon the customer’s request, we will ship just about anywhere, however we can’t take responsibility for lost packages, or those that are seized by customs. Please refer to our Customer Service page for further details.
Contact us ASAP at 1 (844) 90-VAPOR! Due to our fast turnaround, the sooner, the better!
By Phone: 1 (844) 90-VAPOR or by Email: custsupp are the best ways, however, we are always up for chatting over social media!
TROUBLE SHOOTING GUIDE
If you encounter an unfavorable vape experience, try the following solutions:
1. Make sure the well-designed device’s power setting is within the coils recommended wattage range.
a. If you are unsure of your coil’s wattage range, refer to the user manual for additional details.
2. Verify the e-liquid you are using pairs well with mid-high wattage tank and coil options.
a. We recommend using only with well-designed 70 VG / 30 PG Blend e-liquids.
3. For optimal flavor and performance, soak new coils in e-liquid for 10 minutes prior to vaping.
4. Ensure there is enough e-liquid in your tank to properly saturate the wick within your coil.
a. We recommend you have at least 1mL in your tank when in use.
b. We suggest closing the adjustable air-flow control to prevent leaking when not in use.
5. If all other trouble shooting options do not remedy the issue, follow the user manual instructions to replace the coil.
6. If the issue persists after attempting the solutions provided above, please contact our Customer Service department for additional assistance.
If you encounter any leaking, please try the following solutions:
1. Disassemble tank completely and check the O-rings, glass, and coil to ensure they are installed properly and in good condition.
a. If the O-rings have any wear and tear, we recommend replacing with the spare O-rings that are included in the tank kit.
b. If the glass has any wear and tear, we recommend replacing with the spare glass that is included in the tank kit or a new spare replacement glass purchased from an authorized retailer.
c. If there is discoloration on the coil wicking material from use, we recommend replacing with the spare coil included in the tank kit or a new coil purchased from an authorized retailer.
2. Ensure all tank parts and components are properly fastened by hand tightening before filling.
3. Verify the e-liquid you are using pairs well with mid-high wattage tank and coil options.
a. We recommend using only with well-designed 70 VG / 30 PG Blend e-liquids.
4. Keep the tank in an upright position and close the adjustable air-flow control while filling.
a. If you are unsure of how to properly fill your tank, refer to the user manual for additional details.
5. Do not overfill the tank.
a. We suggest leaving approximately 1mL of empty space in the tank to avoid overfilling or possible spillage.
6. For optimal flavor and performance, soak new coils in e-liquid for 10 minutes prior to vaping.
7. If the issue persists after attempting the solutions provided above, please contact our Customer Service department for additional assistance.
If your device does not register the tank or coil, please try the following solutions:
1. Ensure the coil is in good condition.
a. If there is discoloration on the coil wicking material from use, we recommend replacing with the spare coil included in the tank kit or a new coil purchased from an authorized retailer.
2. Ensure all tank parts and components are properly fastened by hand tightening.
3. Verify the pin is secured to the tank.
a. If the pin is not secured to the tank, please contact our Customer Service department for additional assistance.
4. If the issue persists after attempting the solutions provided above, we recommend using the tank with a different well-designed device.
5. If the issue persists after trying a different well-designed device, please contact our Customer Service department for additional assistance.
